Refund Policy

Paddle is the seller of record for every order, so refunds are issued by Paddle. You can request one by replying to your Paddle receipt, or by emailing support@whitehallacademic.com and we will arrange it for you.

Buyers in the UK and EU normally have 14 days to cancel an online purchase. For digital content that is downloaded immediately, that right ends once the download starts, provided you agreed to immediate access at the point of purchase. Paddle asks you to agree to exactly that at checkout, which is what allows you to have the guide straight away instead of waiting 14 days for it.

In practice: once you have downloaded a guide, you no longer have an automatic right to change your mind. What follows is what we offer anyway.

If the file will not open, is corrupted, or is missing content we advertised, tell us and we will fix it or refund you in full.

If a guide is materially not what its page described, tell us within 14 days of buying and we will refund you in full.

If you bought the same guide twice by accident, we will refund the duplicate.

Refunds go back to the card or payment method you used, through Paddle. They usually appear within a few working days, depending on your bank.

Nothing in this policy affects your legal rights, including your right to a repair, replacement or refund if digital content is faulty, not as described, or not fit for purpose. For free advice, contact Citizens Advice.